So I signed up for cell phone service with this company called Zact. Don’t get excited, though. They had a new kind of service, where you could choose how much data, how many talk minutes, and how many texts you wanted to send in a month. At any time during the month, you could adjust any of those up or down.
I was paying $16.01 a month, once I bought the phone for about $150.00.
Good, eh? Trouble is, though, they weren’t a real carrier. They were fronting for Virgin Mobile. So, okay, now I was with Virgin Mobile. Kind of. My plan was called Data Done Right, but Virgin Mobile treated it like a red-headed stepchild. I couldn’t get to it through their web site. Their help line wasn’t helpful.
When my cell phone started to go wonky, as cell phones will, I called about getting a new one. They’d be delighted. But I couldn’t get the Data Done Right plan, because it was Data Done Gone. The plan was grandfathered to the phone. New phone, new plan.
So I stuck with my doddering old phone because: cheap.
Finally, the phone died. Rather, it froze up. Here’s what I emailed Virgin Mobile, on the only contact form I could find:
Last night, my phone stopped working. Now, I get a message saying ENCRYPTION UNSUCCESSFUL ... YOU NEED TO PERFORM A FACTORY RESET. I went online and found how to do that. I did that, rebooted the system, and still get the same message. Help?
And got this:
Upon reviewing the information that you have provided, we have been able to confirm that you currently have a Virgin Mobile Data Done Right account. Since we cannot access Data Done Right accounts, we recommend that you either dial *611 from your handset or call 844-326-1261 in order to receive assistance from a Data Done Right specialist.
Now, what part of “My phone stopped working” is difficult to understand?
Okay, yeah, I could call the number from my land line — since we’re among the odd ducks who have land lines AND a cell phone, but why? What would make me think I would get any satisfaction out of that?
So I bit the bullet and accepted the fact that I would have to pay heavy for a new phone and plan. But guess what? Not from Virgin Mobile.
I’m a Progressive — or not, depending on your definition of the term. Let’s say I disagree with some of the people and causes the ACLU defends, but I heartily approve of standing up for people it irritates me to stand up for. CREDO MOBILE donates part of each bill to fund progressive social action. I tried to sign up with them before, but I didn’t have a credit card. Now I do, though I pay it off at the end of every month.
IT WAS EASY. I COULD FIND MY WAY AROUND. I COULD ORDER WITH NO PROBLEM.
Rose gold. How slick is that?
It kills me to pay real money for a device I hardly use, except as a camera. Maybe if it isn’t wonky as fuck I’ll use it more like other people use their smartphones.
It’s an iPhone SE, whatever that means. I like my iPad, so I expect to like this device, too.
Any of you have a iPhone? What are the bestest apps? What’s the bestest camera app, since that’s mostly what I use my phone for? Do I need a protective case, or are they tough enough these days to not need them? Hate to cover up that purty rose gold finish, you know?
I’m posting at Fatal Foodies today about frittomelets.
A WRITING PROMPT FOR YOU: A character deserts something or someone they intended to never desert because the something or someone betrays them in some way.